At Swopemitsu, we are committed to providing the best shopping experience and customer service. If you are not satisfied with our products, we will make every effort to ensure that your return process is simple and smooth.

Return Conditions:

• Product Condition: To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
• Return Period: We accept return requests within 30 days of receiving the product.
• Special Items: Some products (such as personalized or specially customized items) may not be eligible for our return policy, and we will clearly mark this on the product page.

Return Process:

1. Contact Customer Service: Please submit a return request through our customer service email or online contact form, providing your order number and reason for return.
2. Review: Our customer service team will promptly review your return request and notify you if it meets the return conditions.
3. Return Instructions: If your request is approved, we will provide detailed return instructions, including the return address and shipping method.
4. Refund Processing: Once we receive and inspect the returned product, we will arrange for a refund within 5 business days of approval.

Refund Method:

• Original Payment Method: We will issue the refund using your original payment method.
• Return Shipping Fee: If the return is due to product quality issues or our mistake, we will cover the return shipping fee. Otherwise, the return shipping fee will be your responsibility.

If you have any questions about our return policy or need further assistance, please don't hesitate to contact our customer service team. We are here to help!